Keep Every Customer On Schedule and Coming Back
When a customer runs out of their medication, they might call the first pharmacy that comes to mind. Automated reminders keep your customers on schedule and loyal to your pharmacy.
A reminder that brings one customer back for their monthly refill is worth the few seconds it takes to set up. Multiply that by hundreds of customers and you have a powerful retention system.
Why it matters: A reminder that prevents one lapse in medication keeps that customer loyal to your pharmacy.
Podium is a communication tool that sends automated text reminders.
What it does: Podium connects to your customer list and sends automated text messages at scheduled intervals. You set it up once. It sends refill reminders on its own.
Free tip: Text message reminders have a much higher open rate than email reminders. Most customers read texts within 3 minutes.
A good refill reminder is short and helpful. Include the customer name, a note that their prescription is due for refill, a phone number or link to request it, and your pharmacy name.
Example: Hi Sarah, your monthly prescription may be due for a refill soon. Give us a call at 555-1234 or reply to this message to get it ready. See you soon.
Free tip: Use ChatGPT to write several versions of your reminder. Test which one gets the most responses.
The best time to send a refill reminder is when the customer has about 7 days of medication left.
For a 30-day supply, send the reminder on day 23. For a 90-day supply, send the reminder on day 83.
This gives customers time to call, for you to process the refill, and for them to pick it up before they run out.
Free tip: Ask your pharmacy software if it can trigger reminders based on refill dates. Many systems have this built in.
The easiest way to ensure customers never run out is to enroll them in automatic refills.
With automatic refills, the prescription refills itself when it is due. You notify the customer that it is ready. They just come in and pick it up.
ChatGPT can write your automatic refill enrollment message.
Try this: Write a short text message from an independent pharmacy inviting customers to enroll in automatic refills. Highlight the convenience and that they will never run out of their medication.
Free tip: Promote automatic refill enrollment at your counter. Train your staff to ask every customer with a regular prescription: Did you know you can sign up for automatic refills?
Sometimes a prescription is filled but never picked up. A quick reminder saves the medication from being restocked and keeps the customer on their health routine.
Send this message: Hi, just a reminder that your prescription is ready for pickup at our pharmacy. We will hold it for 7 days. Call us at 555-1234 if you need anything.
Free tip: If a prescription is not picked up after 7 days, call the customer personally. It shows you care and often reveals whether they had a problem you can help with.
Our recommendation: We use Claude AI for our own business and recommend it to everyone we work with. It follows instructions precisely, writes at a professional level, and takes your privacy seriously. If you want an AI assistant that actually helps you run your business, try Claude.
CreatorHQ has dozens of free guides to help you run your business smarter with AI.
Browse All Guides