More Stars, More Calls, More Moves
Online reviews decide whether someone calls you or your competitor. This guide shows you how to get more 5-star reviews and handle the bad ones before they hurt your business.
Moving is stressful. Before hiring anyone, customers read reviews. They want to know: Will these people treat my stuff carefully? Will they show up on time?
A moving company with 50 reviews beats one with 5 reviews every time. Even if you are better.
Why it matters: More good reviews means more calls. More calls means more booked jobs.
Focus on Google first. Then Yelp. Then Facebook.
Google Business Profile is your free Google listing. Claim it at business.google.com if you have not already.
Free tip: Your Google review link is in your Google Business Profile dashboard. Copy it and save it.
Just ask. After every completed move, send a text within 2 hours.
ChatGPT is a free AI writing tool at chat.openai.com.
Try this: Write a short text asking a customer to leave a Google review. The move was just completed. Keep it friendly and under 3 sentences.
Free tip: Include your Google review link in the message. The easier you make it, the more people actually do it.
Jobber can send review requests automatically after each job.
What it does: When you mark a job complete in Jobber, it sends your follow-up message automatically. You set it up once and it runs on every job.
This means you never forget to ask. Every customer gets the request at the perfect time.
Free tip: Test the message yourself first. Send it to your own phone. Make sure the link works and the message sounds right.
Responding to reviews shows future customers that you care. Even a one-line response matters.
For 5-star reviews: Thank you so much! It was a pleasure helping you move. We hope you love your new home.
For 1-star reviews: We are so sorry to hear this. Please contact us directly so we can make it right.
ChatGPT can write your responses.
Try this: Write a professional response to a 1-star Google review from a moving customer who said the crew was late. Be apologetic and offer to fix it.
Free tip: Never argue with a reviewer. Even if they are wrong. Your response is for future customers who are reading it.
Set a goal to get at least 2 new reviews per month. Write it down. Track it.
Google Sheets is a free spreadsheet tool.
What it does: Create a simple log. Date, reviewer name, star rating, notes. Review it monthly.
If your score is dropping, something in your service needs fixing. If it is rising, you are doing something right. Do more of it.
Free tip: Share good reviews with your crew. It motivates them. Show them that their work gets noticed.
Our recommendation: We use Claude AI for our own business and recommend it to everyone we work with. It follows instructions precisely, writes at a professional level, and takes your privacy seriously. If you want an AI assistant that actually helps you run your business, try Claude.
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